Desk Attendant - Mayo Clinic : Job Details

**Why Mayo Clinic**Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans ( - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.**Responsibilities**The desk attendant position is primarily designed to cover desk needs for the Intensive Tobacco Treatment Program, which is offered periodically (8+ times per year) for one week time periods. The desk attendant is expected to be available for a minimum of 3 shifts per program and to work collaboratively with the other desk staff to see that all shifts are covered. Shifts include Sundays and evenings. Responsibilities for the Desk Attendant include setting up for the upcoming program, stocking refrigerator and shelves, light housekeeping, greeting patients and reviewing patient schedules with them, provide direction to assist that patients find their appointment location, answer questions, remind patient of program expectations as needed, provide an open, judge-free environment for staff and patients, answer phones, helping with patient requests, talking with patients, communication with the office and counseling staff about patient issues and questions, and calling appropriate persons in case of emergencies. Desk staff are expected to complete some office support activities such as assembling packets and mailings. The desk attendant does not offer nursing or counseling services.**Qualifications**Requires a high school diploma or GED. Minimum typing speed of 30 words per minutes is required. Data entry computer experience, previous desk experience, and hospital experience is preferred. Must be able to operate typical office equipment, telephone system, and other equipment specific to assigned work unit. Medical terminology is helpful. Must have excellent oral and written communication and public relations skills and the ability to manage several tasks simultaneously.Previous Mayo experience preferred.Must be tobacco-free for a minimum of six months.**Exemption Status**Nonexempt**Compensation Detail**$16.33 - $21.62 / hour**Benefits Eligible**No**Schedule**Part Time**Hours/Pay Period**Supplemental/PRN; as needed based on staffing**Schedule Details**2-3 shifts eight times per year to include one Sunday and two evening 5:00pm - Midnight**Weekend Schedule**8 Sundays per year**International Assignment**No**Site Description**Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ( Action and Equal Opportunity Employer**As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.**Recruiter**Gloria Yarwood**Equal opportunity**As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.