Deskside Support Agent - Ampcus Incorporated : Job Details

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

Job Title: Deskside Support Agent

Location(s): Morristown, NJ

Top 3 skills required:1.Hardware and Software Installation and Troubleshooting2.Handson experience with tools such as ServiceNow, Beyond Trust, RSAT-Users and Computers, Azure Portal, Intune, SysTrack, ZDX, Ricoh Admin Portal, CyberArk, and MS Teams3.Very good understanding of Incident, Problem and asset management processesResponsibilities:• Experience with operating system image builds, software push platforms (Intune and SCCM)• Knowledgeable in Office 365 technology• Hands-on experience of Intune environment as part of Microsoft Modern Desktop Administration• Experience with supporting multiple scenarios based on device identities (Azure AD vs Hybrid Azure AD vs On-Prem)• Knowledge on Windows Autopilot as a modern OS Deployment solution.• Basics of Azure Windows virtual Desktop• Proven experience with ticket tracking systems (ServiceNow)• Strong presentation, communication and interpersonal skills with the ability to interact professionallywith a diverse group of technical personnel, executives, managers, and subject matter experts• Asset Management updates/clean up in the Asset Management System and AD clean up• Install and upgrade software and operating systems• Support video and audio conferencing requests as necessary• Troubleshoot network and local printers issues.• Provide timely support services to all colleagues, ensuring service levels are maintained and all requests are properly tracked• Maintain documented software and hardware inventories• Level 2 onsite or remote support for complex customer issues and requests.• Lead deployment of software releases, system upgrades and patches on end user devices via Intune deployment.• Should perform diagnostic testing and utilization of remote control tools to assist users when troubleshooting to determine a solutionYears of Experience: 10.00 Years of Experience

Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.