Deskside Support - Dice : Job Details

Deskside Support

Dice

Job Location : Demopolis,AL, USA

Posted on : 2024-10-16T02:03:25Z

Job Description :
REQUIREMENTS:
  • Strong hands on experience needed on end user support for Windows PC and Mac related issues
  • Ability to assign and work on incident tickets through Service Now.
  • Ability to support meeting rooms including the TV''s, polycom and other audio/Video conferencing hardware.
  • Ability to support new user onboarding and preparing necessary IT equipment''s.
  • Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
  • Ability to follow technical guides for imaging and configuring new pcs.
  • Ability to work through Resolving end users issues related to hardware and software.
  • Willing to get additional training from team members or attend available trainings.
  • Ability to fix issues and support all flavors of client operating systems including windows and Mac
  • Ability to support iOS and other handheld devices.
  • Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.
Deskside Support
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