Deskside Support Technician - A.C.Coy Company : Job Details

Local Candidates ONLY

No 3rd Patires/Sub Vendors

Location: 100% Onsite in Massena, NY 13662

Job Type: Full Time / Contract to Hire

Work Authorization: US Citizens only

Overview:

The A.C.Coy company has an immediate opening for a Deskside Support Technician. Ideal candidates must have 2+ years of deskside support experience with Windows 10 Operating System, O365 application support and Active Directory familiarity.

Responsibilities:

• Provide deskside support to end users in a manufacturing environment consisting of standard PC hardware and software troubleshooting
• Interface with a service desk and a customer IT support team to achieve deliverables supporting the end users
• Provide a timely resolution to support requests
• Providing a high level of quality customer service
• Overtime or off-hour work when needed

Experience Required:

• Deskside support experience - 2+ years
• Hardware, software, printing, networking and file share troubleshooting - 3+ years
• Windows 10 experience - 2+ years
• Microsoft Office 365 support - 2+ years
• Service Now or related ITSM ticketing tool experience - 2+ years
• Familiarity with Microsoft Active Directory, asset tracking, user ID creation - 2+ years
• Experience with support and administration of network phones (VoIP system) - 2+ years
• Understanding of Symantec Virus Scan software