Desktop Engineer -Redlands CA / Ontario CA - Onsite day 1 - United Software Group : Job Details

Hi This is Sudheer from United Software Group Inc. Hope you're doing great today. I have an opening for the below requirement. If you're interested please let me know. Title: Desktop Engineer Location: Redlands CA / Ontario CA -Onsite day1 Duration: Long Term Job Description: •Address user tickets regarding hardware, software and networking. •Walk customers through installing applications and computer peripherals. •Ask targeted questions to diagnose problems. •Guide users with simple, step-by-step instructions. •Conduct remote troubleshooting. •Test alternative pathways until you resolve an issue. •Customize desktop applications to meet user needs. •Record technical issues and solutions in logs. •Direct unresolved issues to the next level of support personnel •Follow up with clients to ensure their systems are functional. •Report customer feedback and potential product requests. •Help create technical documentation and manuals. *Requirements and skills* •5+ years' work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role •5+ years Hands-on experience with Windows/Linux/Mac OS environments •Working knowledge of office automation products and computer peripherals, like printers and scanners •Knowledge of network security practices and anti-virus programs •Ability to perform remote troubleshooting and provide clear instructions •Excellent problem-solving and multitasking skills •Customer-oriented attitude •BSc in Computer Science or relevant field Thanks & Regards Sudheer Senior US IT Recruiter UNITED SOFTWARE GROUP INC Ph. Direct: 614.###.#### Ext 292 Direct no: 1 614 ### #### Fax: 866-###-#### Email: [email protected] 6000 Venture Dr, Ste C-D, Dublin, Ohio 43017 www.usgrpinc.com USG is recognized by INC.5000 as America's Fastest-Growing Private Companies. USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE in the subject line, or click here UNSUBSCRIBE.