Desktop Field Technician - United Software Group : Job Details

Hi, I hope you are doing well Title : Desktop Field Technician 1st Location : 1 Harmon Plaza, Secaucus, NJ 07094 2nd Location : Quins, Bronx, Brooklyn, lake success Type of Mode : onsite Job Duration : Full Time Candidates need to go onsite and have to profile onsite support. Candidates have to visit few clinics (within 50 miles) Must have DL Job Description Please see the JD below : The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
• Proactively and consistently communicate with clients and colleagues
• Accurately and promptly record all-time in our ticketing system
• Proactively manage ticket queue
• Ensure all ticket notes and statuses are up to date
• Troubleshoot end-user technical issues and document all steps up through resolution
• Effectively multi-task to manage workload
• Collaborate on the improvement of operational effectiveness
• Document, take ownership of, and escalate issues

Meet individual and team SLA targets With Regards, Akash Rajput USG Inc. HQ: 6000 Venture Dr, Ste C-D, Dublin, Ohio 43017 www.usgrpinc.com ViewUSG HOT JOBSHere! USA . Canada . Mexico . Costa Rica UK . Ireland . Poland . India USG is recognized by INC.5000 as America's Fastest-Growing Private Companies. USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law. To unsubscribe from this mailing, please reply to this email with the word UNSUBSCRIBE in the subject line, or click here UNSUBSCRIBE.