Desktop - United Software Group : Job Details

Hi, I hope you are doing well Title : Desktop 1st Location : 1 Harmon Plaza, Secaucus, NJ 07094 2nd Location : Quins, Bronx, Brooklyn, lake Success, NY 3rd Location : 109 Rykowski Lane, Middletown, NY 10941 Type of Mode : onsite Job Duration : Full Time :: Permanent Job Description Please see the JD below : The role is crucial in providing helpdesk technical support. The candidates must be adept at troubleshooting and documenting issues effectively. This role is the first point of contact for all inbound service requests for PC, Apple, or infrastructure support. The primary responsibilities include:

• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
• Proactively and consistently communicate with clients and colleagues
• Accurately and promptly record all-time in our ticketing system
• Proactively manage ticket queue
• Ensure all ticket notes and statuses are up to date
• Troubleshoot end-user technical issues and document all steps up through resolution
• Effectively multi-task to manage workload
• Collaborate on the improvement of operational effectiveness
• Document, take ownership of, and escalate issues
• Meet individual and team SLA targets