Desktop & Network Support Coordinator - S&C Electric Company : Job Details

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner!

Hours

7:30 am - 4:30 pm (Mon-Fri) Onsite

Competitive Monthly Pay Period

Benefit Overview

* Competitive complete benefits package

* Medical, Dental, Vision, 401K, and Employee Stock ownership plan (KSOP)

* Tuition Reimbursement, Fitness reimbursement, Paid leaves

* Dependent care FSA, Basic Life, Transit benefit

* Annual bonus for individual and company performance

* Paid vacation and 15 paid holidays, including shutdown in summer and winter

* Referral Bonus program

* PPE provided.

* Career Advancement and Development Opportunities

Join Our Team as a Desktop & Network Support Coordinator!

Are you passionate about End-user Support? S&C Electric Company is seeking a dynamic individual to coordinate our IT function. As a Desktop & Network Support Coordinator, you'll be crucial in ensuring smooth operations and supporting our diverse team. S&C Electric Company is a global provider of equipment and services for the highly competitive electric power industry. We are seeking an enthusiastic and passionate professional for an Endpoint Support Coordinator with experience supporting Microsoft Enterprise client technologies and Cisco networks. The successful candidate will join a high-performance and cross-functional team, working to support S&C's 3000+ client computer systems, printers, and mobile devices across 19 offices in 6 different countries.?The best person for this role will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology. Operating not only with professionalism and urgency but also with empathy and patience, the successful candidate is a people-focused professional with excellent communication and prioritization skills, with a proven customer satisfaction track record.

Key Responsibilities:

* Act as the initial point of contact for all client computer and software-related concerns.

* Create and maintain documentation for troubleshooting and using software and hardware.

* Respond to, prioritize, and provide detailed reports for technical support requests.

* Identify and assess support issues for cause, resolution, and potential trends. Escalate as necessary.

* Install and maintain computing hardware and software solutions that utilize industry best practices to meet corporate objectives.

* Research the latest products, services, and standards as they best meet the needs of the business.

* Provide guidance and recommendations on the most effective use of technology.

* Maintain asset management of hardware and software inventories.

* Create required reports in response to management needs.

What you'll Need To Succeed:

* Associate Degree in a Computer Science or Information Technology related field.

* Certification in current Microsoft client technologies is highly desirable.

* Experience supporting Windows/Linux/MacOS and Microsoft 365 products, including Teams and OneDrive.

* Working knowledge of office automation technologies and computer peripherals, such as printers and scanners.

* Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs.

* Strong customer service orientation with keen attention to detail.

* Ability to perform remote troubleshooting and provide user-friendly instructions.

* Proven problem-solving and analytical skills.

* Demonstrated ability to communicate effectively and professionally.

* Ability to work independently with minimal supervision in a fast-paced environment.

* Highly self-motivated and skilled at empowering a highly collaborative team.

* Ability to effectively prioritize and execute tasks in a high-pressure environment.

* Adept at reading, writing, and interpreting technical documentation and procedure manuals

S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [email protected].