Desktop Service Technician - Sager Electronics : Job Details

Sager Electronics, Inc.Join our dynamic customer-centric team at a medium-sized company with over 400 dedicated employees spanning North America. As we continue to expand and excel, we're on the lookout for a Desktop Service Technician for our new Fort Worth, Texas location.Key Responsibilities:* Answer Help Desk Line and email box.* Enter, review, evaluate and solve requests for service.* Troubleshoot desktop hardware and software-related problems over the phone, in person and remote desktop.* Install, configure, test and be able to troubleshoot standard corporate applications on new and recycled hardware.* Troubleshoot desktop hardware problems to component level and initiate needed repairs.* Assist in keeping the corporate hardware and software inventory up-to-date.* Adhere to established company policies and procedures.* Perform user account administration.* Provide data in projecting future IT Operations load requirements.* Plan, schedule, and control non-complex projects.* Train end users on the use of desktop hardware and software.* Prepare written and oral status reports of assigned projects.* Make recommendations in the selection of hardware and software acquisitions.Desired Qualifications:* A Bachelor's degree is preferred, but not required.* 1-3 years of related professional experience.* Experience with multi-computer environments.* Good analytical and problem-solving skills.* Knowledge of relevant hardware, software and systems tools.* Strong customer service skills and the ability to work with end-users.Why Join Us:At our company, you'll find a robust support system, a collaborative environment, and the opportunity to make an impact. If you're ready to take your career to new heights in a dynamic and rewarding environment, we invite you to grow with us. Apply now!At Sager Electronics, we value our team members and strive to provide a comprehensive benefits package for full-time employees. Here is what you can expect:* Medical, dental, and vision insurance to keep you and your family healthy.* 401(k)/Roth plan with matching, ensuring your financial future is secure.* Healthcare Savings Accounts for added flexibility in managing medical expenses.* Educational Assistance (Tuition Reimbursement) to support your ongoing learning and development.* Continuous training opportunities throughout your employment, empowering you to grow both personally and professionally.* A strong commitment to giving back to our communities through philanthropic opportunities and volunteer hours.Sager Electronics, a TTI, Inc. Company, is a North American distributor of Interconnect, Power and Electromechanical components from leading manufacturers worldwide and a provider of custom value-add solutions. Grounded in over 135 years of innovation and service, Sager Electronics provides customers and suppliers a unique combination of operational excellence and innovative business solutions through its Distributing Confidence® business model. Headquartered in Middleborough, MA, Sager operates a national network of field sales representatives and power systems sales engineers, ten strategically located service centers, and a value-add Custom Solutions Center in Lewisville, TX. To learn more about us, visit www.sager.comITAR: This position requires the use of information or access to hardware that is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a U.S. Person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.Sager Electronics is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans' status, genetic information, or any other characteristic protected by law.PIacb0b407b231-29400-#######2