DESKTOP SERVICES TECHNICIAN II - Kent Corporation : Job Details

POSITION SUMMARY:Looking to join a FIVE time U.S. Best Managed Company? Kent Corporation has a fantastic opportunity to join their team as a Desktop Services Technician II based in the heart of Iowa! This position is responsible for providing end user support services that meet IT's technical and business objectives. This includes documenting a user's issue and performing problem diagnosis as well as deployment and support of end user computers and locally installed software. This vital role applies proven problem solving, customer service, and communication skills to identify, communicate, and resolve end user issues.PRIMARY DUTIES & RESPONSIBILITIES:Provide end user problem resolution by identifying, diagnosing, documenting and resolving issues reported by usersDiagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and natureUtilize advanced diagnostic tools to troubleshoot and resolve issues with computers, tablets, network connections, point of sale systems, printers, etc.Develop and create base images for end-user systemsTest, install and document upgrades and installation of locally installed software applications and hardware systems for end users; includes desktops, laptops, tablets, Thin Clients, etc.Set-up end-user computer systems, install standard configuration and specialty software applicationsResearch and recommend new software solutions for end-users, develop configuration standardsDocument and maintain inventory usage, asset tracking and disposalProvide Desktop Technicians and customers with informal training on computer applications and hardware best practices to enhance efficiency and effectivenessDevelop work instructions and follow pre-established guidelines to perform functions of the jobReport weekly and monthly activities to managerActively contribute to on-going process improvementAbility to complete multiple simultaneous tasks and/or projects in a timely mannerWork collaboratively with all IT resourcesPerform other duties and/or special projects as assignedEDUCATION:Associates Degree and 4-5 years' experience in the IS/IT field including service desk experience; or a Bachelor's degree in Computer Science or related field and 2-3 years' experience working with an IT service team; or 8-10 years working experience in the IS/IT service desk role.EXPERIENCE & QUALIFICATIONS:Experience working in a corporate environment and working with network operating systemsProficient with standard concepts, practices, and procedures in a PC related fieldProficient troubleshooting and diagnosing PC hardware, software and operating systems issuesUnderstands and has previous experience with ITIL processesTRAVEL:Requires the ability and willingness to travel as needed to various Kent Corporation locationsADDITIONAL INFO:Requires the ability and willingness to work outside the schedule of 7 a.m.-7 p.m. CT Monday through Friday including after hour rotation