Description
Job Title: Desktop Support Administrator
Location: New York, NY
Reporting To: SVP, Head of Information Systems Job Description: The Desktop Support Administrator will be responsible for supporting all users of the firm for all supported technologies. They will play a critical role as a member of the IT Infrastructure team, which manages all aspects of support, infrastructure and Information Security.
Duties & Responsibilities: - Perform on-site and remote support for end users firm wide
- Participate in hardware and software deployment initiatives
- Perform minor equipment repairs
- Participate in Office 365 related initiatives and issue resolution
- Troubleshoot technologies related to Virtual Desktop Infrastructure (VDI). E.g. Citrix, VMWare
- Take active role in managing ITSM and CMDB
- Member of Core Incident Response Team providing initial response to cybersecurity incidents
- Develop and maintain documentation of processes and components of infrastructure
- Assist in the development and implementation of technology training for users
Qualifications: - Undergraduate Degree in Information Technology related concentration or a combination of undergraduate degree with requisite training and experience
- 3 or more years of IT support related experience
- Ability to be self-motivated and multitask with excellent time management skills and can handle tight deadlines
- Proficient in Office 365 Management (Exchange, SharePoint, Teams, OneDrive, Intuneetc)
- Understanding of general programming techniques, preferably PowerShell scripting
- Experience with virtual environments, preferably leveraging VMWare and Citrix
- Understanding of networking principles (e.g. OSI model, DNS, DHCP, etcExcellent verbal and written communication skills
- Must be able to continually learn new systems and technological developments
- Able to work overtime as needed
Skills: - Experience with a wide variety of network operating systems
- Ability to work in a fast-paced environment
Compensation: Base salary anticipated to be $75-85k, plus discretionary bonus and outstanding benefits Working at Alger: Alger is an entrepreneurial, privately owned firm that encourages and empowers its employees to be intellectually curious and continually improve. We seek individuals who can think independently yet work collaboratively, are motivated to be best in class, challenge the norm and have fun while doing it. Alger values its employees and rewards them accordingly. Alger provides ample training (see below) to employees and encourages employees to grow in their roles. This culture of continuous improvement is reflected by the fact that many Alger employees have worked at the firm for 10, 15+ years. We offer a comprehensive personal wellness program that provides resources to help you take charge of your physical well-being, encourage a healthy lifestyle and better manage health care costs. Alger also provides its employees with numerous ways to save and invest, including a comprehensive 401(k) with a generous employer match, financial planning tools, automatic investing plans and more. Underlying our financial wellness program is a strong educational platform. We're focused on helping employees more easily manage their work and personal lives. Our life management programs include paid time off, sick leave, paid medical leave, paid parental leave, health club membership reimbursement program and helpful employee assistance programs. To learn more about Alger, our philosophy and some of the people that drive our investment success please visit our Profiles in Success page HERE. Alger is proud to be an E-Verify & Equal Opportunity Employer. It is Alger's policy to provide equal employment opportunity to all employees and applicants for employment. No qualified applicant or employee of Alger shall be discriminated against in employment on the basis of race, national origin, ancestry, religion, gender (including gender identity and gender expression), mental or physical disability, age, sex, sexual orientation, genetic information, military or veteran status, or any other status protected by law ( Protected Characteristic ). This Policy applies to all terms, conditions, and privileges of employment, including but not limited to, hiring, compensation, benefits, promotion, and termination. Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract for employment. Website: www.alger.com Fred Alger & Company, LLC is an Equal Opportunity Employer.
