Desktop Support Analyst - Robert Half : Job Details

Description We are in search of a skilled Desktop Support Analyst to join our team in New York. As part of the tech industry, the Desktop Support Analyst will manage the resolution of IT-related issues and provide support for all assigned areas. The job function includes ensuring efficient and reliable operation of the company's desktop environment, maintaining systems, and troubleshooting computer problems.Responsibilities:- Utilize Cisco Technologies, Citrix Technologies, and Dell Technologies to troubleshoot and resolve desktop issues- Maintain and manage computer hardware and Apple devices ensuring they are in good working condition- Implement database management and configuration management to ensure data integrity and security- Provide support and maintenance for Active Directory, ensuring user access is up to date and secure- Handle Backup Technologies, ensuring data safety and availability in the event of any data loss- Leverage knowledge of Azure and Cloud experience to manage and support cloud-based applications and data- Utilize knowledge of ConnectWise and Office 365 to support users in these platforms- Apply experience with Managed Service Provider (MSP) environments to manage and troubleshoot issues- Work in line with IT certification guidelines, such as M365, Mimecast, KnowBe4, and Cisco Meraki. Requirements - Proven experience as a Desktop Support Analyst or similar role- Proficiency in Cisco Technologies- Familiarity with Citrix Technologies- Solid understanding of Computer Hardware- Experience with Database management- Knowledge of Dell Technologies- Proficiency in Active Directory- Experience with Apple Devices- Knowledge of Backup Technologies- Familiarity with Configuration Management- Strong problem-solving skills- Excellent communication and interpersonal skills- Ability to prioritize tasks and work independently- Bachelor's degree in Computer Science, IT, or relevant field preferred. Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, you're agreeing to Robert Half's Terms of Use ( .