Desktop Support Engineer - Cognizant : Job Details

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Summary

We are seeking a dedicated Systems Engineer with desktop support to join our team. The role involves providing technical support in a hybrid work model ensuring seamless operations and contributing to the company's technological advancements. The candidate will play a crucial role in maintaining system efficiency and user satisfaction.

Responsibilities

· Provide comprehensive desktop support to ensure smooth operation of computer systems.

· Troubleshoot and resolve hardware and software issues efficiently.

· Monitor system performance and implement necessary updates to enhance functionality.

· Collaborate with team members to develop and implement IT solutions.

· Conduct regular system maintenance to prevent potential issues.

· Assist in the deployment of new software and hardware.

· Ensure data security and integrity through regular backups and updates.

· Document technical issues and solutions for future reference.

· Offer remote support to users as needed ensuring minimal disruption to their work.

· Participate in the development of IT policies and procedures.

· Provide training and support to end-users to enhance their technical skills.

· Stay updated with the latest industry trends and technologies.

· Contribute to the continuous improvement of IT services and support.

Qualifications

· Possess a strong understanding of desktop support and troubleshooting techniques.

· Demonstrate proficiency in both hardware and software support.

· Exhibit excellent problem-solving skills and attention to detail.

· Show ability to work effectively in a hybrid work model.

· Have strong communication skills to interact with users and team members.

· Display a proactive approach to system maintenance and updates.

· Experience with remote support tools and techniques is highly desirable.

Certifications Required

CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

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Applications will be accepted until 24 Dec 2024.

Salary and Other Compensation:

The annual salary for this position is between $[37,800 - 50,500] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan