Desktop Support Engineer - net2source : Job Details

Depot Management – Tech Support Engineer

Location: 400 19th Street, Moline, IL

Required Skills:

• Proficiency in troubleshooting and resolving technical issues.
• Ability to collaborate effectively with cross-functional teams.
• Strong documentation and communication skills.

Job Summary:

Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. This position will require some technical skill and background for day-to-day functions of the role.

Typical Examples:

• Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
• Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
• Break/fix repair of hardware

In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role. Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met.

Typical examples:

• Project tracking, customer interactions (written & verbal), and ServiceNOW updates
• Shipping and receiving of hardware
• Interaction with shipping/receiving departments and guidelines

This role will also be responsible for asset management to ensure effective tracking of assets within the United States.

Typical examples:

• ServiceNOW updates as devices move from primary location
• Inventory Audits on monthly basis
• Barcode and assign asset

Years of Experience: 4-7 Years of Experience