Desktop Support/ Field Technician Lead- Onsite in Mt. Clemens, MI - NTT America : Job Details

Req ID: 305029

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support/ Field Technician Lead- Onsite in Mt. Clemens, MI to join our team in Mt. Clemens, Michigan (US-MI), United States (US).

Role Responsibilities:

* Provide onsite in person technical support for VIP users, with high level of customer service

* Individuals here have a well-rounded knowledge of the policies and procedures for their work area

* Their work may require discretion and independent judgment for non-routine matters. However, the primary focus of work activity is predominately routine

* They may make policy recommendations to their managers and be an escalation point for less experienced team members

* Performs troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/ printers / tablets

* May respond to calls after normal business hours per leader instructions

* Identifies potential issues that could adversely impact end user experience and takes corrective action

* Interact directly with clients and other internal and external sources to resolve issues

* Ability to physically perform general office requirements (lifting 50lbs +)

Basic Required Qualifications:

* 5+ years of desktop support experience

* Must have Windows Operating System environment experience

* Experience working within Ticketing Systems (is: ServiceNow or comparable)

* Must have Mentor/Lead experience

Highly Preferred Skills:

* A+ desktop or equivalent skill set is Highly recommended

* Excellent customer/client service skills/ Active communicator

* Verbal and written communication skills with emphasis on customer service, including experience handling challenging situations and conflict resolution

* Follow up with clients to ensure high satisfaction on issue resolution

* Must be able to perform essential responsibilities with or without reasonable accommodations

* Ability to multi-task in a dynamic, fast-paced environment

* Strong analytical and problem-solving skills

* Must be able to work both collaboratively and independently and take initiative to identify, track, and resolve issues

* Excellent hands-on troubleshooting skills

* High School Diploma or equivalent is required; Undergraduate degree or some college coursework preferred

* Travel including overnight domestic or international trips may be required

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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