Desktop Support II / IT Support Specialist - CTG : Job Details

We are seeking a knowledgeable and experienced IT Support Specialist to join our dynamic team. The ideal candidate will have a strong background in desktop and laptop hardware, software, and operating systems, as well as a proven track record of meeting Service Level Agreements (SLAs) and following client escalation procedures. This role requires excellent interpersonal and organizational skills, along with the ability to communicate effectively at all levels of the organization.

**Location:** New York

**Duration:** 2 years

**Duties:**

+ Provide technical support for desktop and laptop hardware, software, and operating systems.

+ Ensure all SLAs are met while delivering timely and effective solutions to client issues.

+ Follow and implement client escalation procedures to resolve complex technical problems.

+ Utilize strong interpersonal and organizational skills to manage multiple tasks and priorities effectively.

+ Maintain and troubleshoot PC images and operational programs.

+ Conduct basic workstation backups and restores to ensure data integrity and availability.

+ Communicate effectively with all levels of the organization, providing clear and concise technical guidance.

**Skills:**

+ In-depth knowledge of desktop and laptop hardware, software, and operating systems.

+ Proven experience in meeting SLA agreements and providing high-quality technical support.

+ Familiarity with client escalation procedures to ensure timely resolution of issues.

+ Strong interpersonal and organizational skills to manage multiple tasks and collaborate with team members.

+ Knowledge of PC images and operational programs.

+ Basic knowledge of workstation backups and restores.

+ Solid communication skills, with the ability to engage effectively with all organizational levels.

+ A+ Certification preferred.

+ Familiarity with M365, Intune, and Autopilot.

**Experience:**

+ Minimum of 2 years of experience in IT support or a related role.

+ Strong problem-solving skills and attention to detail.

+ Ability to work independently and as part of a team.

+ Excellent time management skills and the ability to prioritize tasks effectively.

**Education:**

+ Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.

**To Apply:**

To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Recruiter Tana Stilloe at [email protected] . Kindly forward this to any other interested parties. Thank you!

**About CTG**

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.