Job Location : East Moline,IL, USA
NOTE: This role is 100% onsite at our client facility in Waterloo, IA. Fully remote candidates will NOT be considered for this position.
NOTE: No sponsorship is available for this role, now or in the future.
NOTE: This role is a 2nd shift position (2:30pm to 11pm CT).
Aquent Studios is looking for a Desktop Support Associate to work on a proven team at one of our top clients in Waterloo, IA. This position provides basic day-to-day desktop support for a computing environment (computer center, unit computing, a community of users, etc.), following established procedures, in order to contribute to the smooth running of the client's environment. This is a tier 2 support role, and works on escalated tickets.
Support activities require some technical background while being strongly administrative in nature. Tasks may include: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. This team also provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Top Must Haves:1.1-2 years of prior experience in desktop support preferred. Open to new graduates/entry-level as well.2. Experience working and collaborating in a team environment to solve problems and work on projects3. Excellent communication skills
Other tasks may include:
Aquent Studios is a global creative studio that delivers scale, speed and efficiency to the world's most recognized brands. We create the work that matters the most to them-work that has a real impact on their business. As an Aquent Studio team member, you'll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI/UX, video, motion, content, print design, web development, and more. If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place!
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