Desktop Support - LingaTech : Job Details

Location: Clearfield, PA - local candidates only Position Type: Hybrid - 80% onsite and 20% remote Contract Length: 7 months, extension likely Position Overview: The Workstation Specialist is based in Clearfield, PA and will provide advanced PC installation, support, and troubleshooting services for users across a five-county region. This role, requiring 80% onsite and 20% remote work, involves configuring and maintaining hardware, software, and network systems, as well as supporting mobile devices and telecommunications. Candidates must possess a valid driver's license, the ability to travel within and beyond the region, and strong technical expertise in LAN/WAN environments, Remedy ticketing systems, and premise cabling. Required Skills:

• 2 years of experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
• 2 years of experience installing and supporting laptops/docking stations.
• 2 years of experience installing and supporting multifunction print devices.
• 2 years of experience with Remedy or similar ticketing system.
• 2 years of experience with premise cabling (installing Cat5e/6 cable and terminations).
• Valid Driver's License.
• Ability and flexibility to travel to attend trainings, meetings, or assist other districts when required.
• Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment
• Disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language.

Preferred Skills:

• Experience with Cisco VPN router installation and support.
• Experience with Active Directory.
• Experience with Hyena System Management Software.
• Experience with Microsoft System Center Configuration Manager.
• Experience creating process documentation (strong writing skills).
• Experience in project management.
• Experience leading team deployments.
• Experience reading and interpreting architectural and electrical plan sets used for remodeling facilities and/or building new facilities.

Duties:

• Install, configure, and troubleshoot PC hardware, peripherals, and software to meet user requirements.
• Deploy and maintain Cisco VPN routers, including the installation and configuration of Cisco AnyConnect VPN software.
• Assign workstation names in Active Directory and connect/disconnect PCs and printers to network or local devices.
• Upgrade PC equipment by replacing or adding components such as memory, hard drives, and I/O cards.
• Perform network cabling tasks, including installing, testing, and troubleshooting Cat5e/6 cables and terminations.
• Provide end-user training for newly deployed hardware and software, ensuring smooth adoption.
• Respond to workstation-related issues onsite and remotely, resolving problems and updating Remedy tickets.
• Support enterprise user account requests and address PC compliance through SCCM monitoring and reporting.
• Configure, issue, and support mobile iOS devices such as iPhones and iPads while maintaining updates via MDM.
• Maintain accurate inventory records in the Remedy Asset Management System and coordinate equipment logistics.