Desktop Support - Insight Global : Job Details

Insight Global is looking for a Desktop Support contractor to join a large retail client in New York City. This contractor will be responsible for helping resolve tickets on the desktop team. They will be troubleshooting level 2 issues, password resets, programs not working, connecting to video conferences and overall windows based issues. They will sit alongside a team of 2, supporting around 30 tickets a day. This role will be onsite five days a week supporting 3 locations in Manhattan daily between 34th street, 25th street and 5th Ave locations. This will start out as a 6 month contract and then move into a permanent role after.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & Experience- 3-5 years of experience with Desktop Support- 50/50 Experience with both MAC & Windows- Experience supporting mobile devices both IOS and Android- Experience troubleshooting video conferences- Cisco Webex Support experience- Google Workplace experience- Strong customer service, excellent verbal communication and organized Nice to Have Skills & Experience- Active Directory- Jira for a ticketing system- 10% MAC workJAMF experience Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.