Desktop Support L2 - Saxon Global : Job Details
Desktop Support L2
Saxon GlobalJob Location : Des Moines,IA, USA
Posted on :
2024-11-08T08:38:57Z
Job Description :
Role: Windows Admin Location: Des Moines, IA Job Type: Fulltime(Permanent)Job Description: Duties and Responsibilities
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- Providing L3 level support to NOC/ SOC/ GSD/ RDMS
- Acknowledge the ticket in your queue.
- For Server Management, Perform the RCA and work towards resolution.
- Take care of respective escalation like server/network, security analysis, pure voice support for pure desktop related issues and managing desktop by doing actual trouble shooting based on LANDesk tool.
- Last level of Technical Escalation.
- Able to perform root cause analysis and forensic analysis.
- Abide by all terms of Letter of Undertaking and follow the same.
- Follow all admin as well as security rules and regulations of the Organization.
- Report Information security incidents and weaknesses to Operations manager and CISO
- Hands on experience including but not limited to:
- Microsoft Windows Server 2003-2016 operating systems. Expert level Administration of Windows Operating System components (IIS, DNS, DHCP, AD, Hyper-V, etc.)
- Expert level VMware administration, SRM, VMware ESXi Upgrades.
- Expert level WSUS administration.
- Expert Level Administration of Hardware and Firmware exposure to physical system environments.
- Analytical skills to accurately identify the root cause.
- Experience of working with customers through direct interaction during support and change management activities.
- Excellent verbal and written communication skills.
- Effective team player as well as ability to drive autonomously.
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