Desktop Support Lead - Saxon Global : Job Details

Hello, Hope you are doing well ! Let me know if you are interested in below position. Position - Desktop support lead Location - Cleveland, OH Duration - Fulltime Position Role description

• Managing Key Relationship both Internal & Customer Engagement with Key Stakeholder & Business Application Owners
• Accountable for ensuring that a well-developed End User technology upgrade plan is maintained and executed to support the organizations capacity, performance, and availability requirements.
• Supporting business transition and helping to establish change.
• Gathering, validating, and documenting business requirements
• Modelling business processes and identifying opportunities for process improvements.
• Creating functional specifications for solutions.
• Act as an escalation point for all End User technology issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations. Ensure that all operational process ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) are well developed, implemented and managed to support organization's SLA requirements.