Desktop Support Level 1 - Sun River Health : Job Details

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia, Westchester Counties and New York City. Sun River Health is currently seeking a Desktop Support Level 1 to join Solutions 4 Community Health, (S4CH) a wholly owned entity of Sun River Health. Solutions 4 Community Health (S4CH) provides management solutions for health care safety net providers to improve their care delivery and outcomes, sustainability and efficiency. This position is primarily remote with travel as needed.

The Desktop Support provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and solving technical issues ensuring optimal workstation performance.

ESSENTIAL FUNCTIONS:

* Create, update, and close tickets following the Incident management workflow

* Configure and deploy new machines

* Provide off-site support on an as-needed basis

* Determine impact and urgency of an incident and support request to determine priority

* Escalate unresolved requests and incidents to higher tiers

* Maintain a record of knowledge/solutions within a structured knowledgebase

* Execute project tasks in a timely manner

* Maintain the IT equipment Master inventory

* Assist with login requests (add, changes & deletion)

* Troubleshoot technical issues within SRHC environment

* Conduct basic preventive maintenance of equipment.

Education & Experience:

* Associate's Degree (Required)

* Valid Active NYS Drivers License (subject to MVR check)

* 1-2 years direct relevant IT/Helpdesk experience

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.

Job Type: Full-time

Hourly Rate: $24.0 - $26.00 per hour