Desktop Support Specialist - St. Vincent de Paul : Job Details

The Desktop Support Specialist should be able to solve problems independently, handle changing requirements with ease, and remain calm under fire regardless of the situation. You must be able to work well with others, be a team player and possess excellent customer service skills. You must have a strong desire to learn new skills, and can express technical concepts effectively both verbally and in writing. Responsibilities: Manage all desktop, laptop and other related hardware and software support activities in a corporate environment Maintain daily tickets and reports to ensure the highest service levels are maintained Troubleshoot, resolve and fix network connectivity issues related to workstations Restore system to functioning state and gain customer concurrence for problem resolution Plan and manage the installation, upgrade, repair and replacement of desktop PCs, laptops and peripherals Provide technical assistance and training to users Setup and test video conferencing equipment for all meetings and functions Perform basic troubleshooting and service to office printers, both local and networked Provide technical assistance to our remote offices and users Minimum Qualifications: Two or more years set up, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS) Strong interpersonal communication, learning and analytical skills Working knowledge of common protocols such as TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.) Windows 7 PS and latest version experience Windows 2003 and latest server experience Preferred Qualifications: Windows 2012 and Exchange 2013 Experience Experience with VPN/Cisco configurations VMware and Citrix experience Some knowledge of SharePoint, MS Lync and MS SQL experience Understanding of components within LAN/WAN networks to include network connectivity and remote access technology Some knowledge of Active Directory concepts and administration, including GPO ADA Requirements: Must be able to stand, walk, sit, speak, hear and see, Must be able to lift and pull 50lbs