Desktop Support Specialist - Kobie Marketing : Job Details

**Desktop Support Specialist**

at Kobie 100 2nd Ave S, St. Petersburg, FL 33701 **Desktop Support Specialist** **Who You Are and What You'll Do:** Desktop Support Specialist will provide level I and II desk side support for 400+ office and remote users, their applications, Windows and Mac Workstations, printers and telephones. This position is also responsible for basic workstation maintenance including workstation patch management, support, troubleshooting, installation and break/fix. Work with outside vendors as needed **Knowledge, Skills and Experience That You Will Need to Be Successful in This Role:** 1-3 years of Windows desktop support experience required. MacOS support experience a plus. Experience in a remote support environment Strong understanding of Microsoft Office 365 products. Intune, Azure experience a plus. Some knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) Some knowledge of Active Directory concepts and administration Strong customer service skills Ability to create and maintain documentation for processes Experience with setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows and Mac OS) * Must be physically able to lift up to 50 pounds

* MDM experience with Android, and iOS devices, in a networked environment

* Active Directory/Group Policy experience

* Imaging experience with MDT preferred

* Experience troubleshooting basic network, software, printing problems

* Understanding of Microsoft products/systems and their administration.

* Understanding of Apple Mac products/systems and their administration.

* Understanding of LAN configuration and administration.

* Ability to clearly communicate technical concepts to non-technical people

* Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

* Ability to multi-task in a fast-paced environment

**Education:** Associate or Bachelor's degree in electronics, networking, a closely related degree or equivalent experience preferred