Desktop Support Specialist - Indotronix International Corporation : Job Details

Title: Desktop Support Specialist Location: 1 Marina Park Drive, Boston, MA 02210 12 Months contract RESPONSIBILITIES: • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Documents, maintains, upgrades or replaces software systems. • Supports and maintains user account information including rights, security and systems groups. • Install, upgrade, support and troubleshoot 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications • Install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment • Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment, etc. • Performs work in compliance within specified warranty requirements • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any personal computers (PC), notebooks or any other equipment that has authorized access to the network. • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team • Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software • Works with vendor support contacts to resolve technical issues within the desktop environment • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible • Routine or as requested health check of IT systems for printers, copiers, fax machines, scanners, and video ** equipment and providing reports as needed. • Provide training end users on how to ope*** the equipment as requested General Requirements/Experience: • 2-4+ years of experience in the field working as an IT Support Specialist or in a related area. • Familiar with a variety of the fields' concepts, practices, and procedures. • Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. • Excellent technical knowledge of PC's and desktop hardware. • Able to ope*** effectively in a team environment with both technical and nontechnical team members • Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written) skills • Planning, organizing skills + good administration management skills Desired: • Microsoft Certified Technology Specialist essential, A+, or similar certifications Indotronix is an Equal Opportunity Employer