Desktop Support Specialist - Quantam : Job Details

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. JOB DESCRIPTION: We are seeking an experienced and knowledgeable Desktop Support Technician with strong customer service skills to work at the Green River Correctional Complex in Central City, KY. The technician will provide desktop support to DOC staff, working with various devices such as tablets, desktops, laptops, printers, copiers, and phones. Additionally, the technician may assist with security cameras, servers, and network switches. The role requires interacting with both DOC staff and inmates, as inmates are involved in work details. LOCATION: Central City, KY (Onsite) RESPONSIBILITIES: Provide desktop support for devices including tablets, desktops, laptops, printers, copiers, and phones. Assist with troubleshooting and maintenance of security cameras, servers, and network switches as needed. Ensure all IT issues are resolved promptly and efficiently. Adhere to DOC policies while working in a correctional environment, interacting with both staff and inmates. Participate in mandatory training, including a three-week orientation on prison-specific protocols and general employee orientation. The training covers how to work, adapt, and conduct yourself in a prison atmosphere. SKILLS: Experience in desktop support, including troubleshooting and maintenance of various devices (tablets, desktops, laptops, printers, and phones). Familiarity with security cameras, servers, and network switches is a plus. Strong customer service skills and the ability to work professionally in a correctional facility environment. Ability to pass a DOC background check and extensive drug screening. Adaptability to work in a prison atmosphere and interact with inmates when necessary.