Desktop Support Specialist - JCS Solutions LLC : Job Details

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies. We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation. JCS has been certified as a Great Place to Work four years in a row and wasawarded as Washington Post's Top Places to Work for 2024. Our employees embody our core values, and we are looking for others who do too!

• Customer Experience: Strive for excellence and delight our clients
• Innovation: Embrace creative thinking to enable continual growth and powerful solutions
• Accountability: Take ownership of and pride in our actions and service delivery
• Inspire: Be inspired to be your best self and have fun in the process
• Integrity: Do the right thing, the right way, every time!

Summary: JCS Solutions has a need for a Desktop Support Specialist to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today! What you will do: Responsibilities: The specific duties include but are not necessarily limited to the following:

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Address any immediate customer issues and elevates any problems to the Desktop Support lead to resolve any customer issues.
• Perform hardware and software diagnostics.
• Coordinate needed hardware and software repairs and resolve computer system problems including coordination between users and components of a local area network.
• Participates in the evaluation of system configuration and software.
• Work to achieve day-to-day objectives with moderate impact on the area/project team. Work independently on larger, moderately complex projects/assignments and assist other technical staff with tasks and assignments as needed.
• Coordinate with the Communication Focal Point Manager any outages or issues with equipment other than the typical desktop issues.
• Troubleshoot Microsoft Office 365.
• Experience with Active Directory and NetIQ Directory and Resource Administrator.
• IT Service Management through Remedy 22.0.
• Professionally troubleshoot laptops and desktops.
• Experience with Bomgar and Windows PowerShell.
• Experience with Remote Desktop.
• Self-Starter.
• Comfortable in a fast-paced environment.
• Technically strong and able to make quick, sound decisions.
• Excellent communication and collaboration skills are a must.

To be successful, you should have: Required Skills and Experience:

• SECRET DoD Clearance
• An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.
• Education and experience requirements may be substituted with:

A bachelor's degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.

No degree and eight years general experience of which at least six years is specialized experience.

• Security+ CE or equivalent level certification.
• 5+ years' experience, of which at least three years must be specialized.
  • Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
  • General experience includes information systems development and other work in the client/server field, or related fields.
• Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times.
• Strong communication skills and ability to multi-task in a fast-paced environment.

It is JCS' policy to promote equal employment opportunities and celebrate diversity. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.