Desktop Support Specialist - hcltech : Job Details

Job Requirements:

Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)

5+ years' direct experience supporting C-Suite executives and other VIP staff

7+ years' experience in desktop hardware, operating systems, smartphones, and printers.

7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)

7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.

A+ Certification or other similar Microsoft certifications a plus

Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus

Hands-on troubleshooting experience with the ability to perform under intense scrutiny

Working technical knowledge of current protocols, operating systems, and standards

Strong written and oral communication skills with a focus on executive level support

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation with a focus on customer satisfaction

Highest degree of professionalism and integrity

Ability to research and test new technologies and solutions

Time management and organizational skills