Desktop Support Specialist - V Group : Job Details

Skills:

• The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
• This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.
• In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on' is required.

Required Skills:

Thorough knowledge and use of ServiceNow or understanding of asset management system. (Required 2 Years)

Expert knowledge and use of Windows OS and O365 Office products. (Required 2 Years)

Excellent customer service awareness and communication skills. (Required 2 Years)

Knowledge of hardware desktop, printer, scanner, video. (Required 2 Years)

Knowledge of software. (Required 2 Years)

Knowledge of imaging workstations using MDT and/or SCCM. (Required 2 Years)

Excellent troubleshooting and problem-solving skills. (Required 2 Years)

Ability to transport/lift boxes/equipment. (Required 2 Years)

Ability to work independently and as a member of a team. (Required 2 Years)

Knowledge of VPN setup, support and install. (Required 2 Years)

Able to resolve technical issues with users over the phone. (Required 2 Years)

Knowledge of active directory use and privileges. (Required 2 Years)

Knowledge of wireless workstation setup and support. (Required 2 Years)

Ability to think and act under pressure. (Required 2 Years)

Good organizational skills. (Required 2 Years)

Excellent etiquette and professionalism. (Required 2 Years)