Desktop Support Specialist - The Mice Groups : Job Details

Job Description:

We are seeking a skilled Desktop System Specialist to join our team in Fremont, CA. The ideal candidate will perform troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripherals at corporate locations. This role involves working on diverse assignments, analyzing data and hardware, and acting as a key point of contact to drive problem resolution.

Key Responsibilities:

• Provide onsite operational and technical support to Authorized Users.
• Contribute expertise to strategic Global Resilience, Security, and Transformation (GRST) projects.
• Resolve incidents and problems with end-user computing (EUC) equipment.
• Perform reactive troubleshooting to prevent future incidents.
• Assist users in connecting to corporate networks and accessing LAN, WAN, print, and file services.
• Repair and maintain mobile devices.
• Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, peripherals).
• Provide software break/fix services and replace non-warranty assets.
• Ensure network connectivity for printers and scanners.
• Offer VIP support for various equipment and technologies.
• Utilize problem management databases to track and report customer calls and requests.
• Communicate technical information to both technical and non-technical teams and customers.
• Provide onsite and remote support as needed.
• Define global solutions and policies.

Required Skills:

• Proficiency in Windows 10, networking, TCP/IP, LAN, and technical support.
• Strong communication and presentation skills.
• Knowledge of GRST infrastructure, global security policies, and data backup.
• Experience in installing, upgrading, and migrating to Windows 11.
• Ability to lead projects and work independently.

Preferred Skills:

• Experience with Windows 7, CompTIA, operations, scanners, databases, and maintenance.
• Expertise in network connectivity, problem resolution, and printers.
• Familiarity with Microsoft Windows, global security, data backup, and mobile devices.

Education and Certifications:

• Bachelor's degree in Business, Information Technology, or a related field (or equivalent work experience).
• At least 2 years of desktop support experience preferred.
• Certifications: CompTIA A+, MCSA (Windows 7 and 10), MCSE (Desktop Infrastructure).