Desktop Support Specialist - Compunnel : Job Details

Title: IT Desktop Support

Pay: 22-24 USD/HR

Location: Harrodsburg, KY

Duration:12+ Months

Job Summary:

The IT Site Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure, both in-person and remotely, at a manufacturing facility in Oneonta, NY. This position may require on-call 24/7 coverage. The ideal candidate will possess expertise in Microsoft-based applications, with a focus on Windows 7/10/11, MS Office suites, and cloud-based tools. The role involves diagnosing, resolving, or routing tickets accurately in line with documented processes. This position reports directly to the IT Site Lead.

Key Responsibilities:

• Active Directory Administration: Administer and maintain user accounts and permissions.
• Mobile Device Support: Provide limited support for corporate mobile devices.
• Cloud Applications: Assist with the use and troubleshooting of Microsoft and third-party cloud applications.
• VPN Connectivity: Troubleshoot Cisco VPN connectivity issues.
• Anti-virus Remediation: Resolve and minimize anti-virus threats across devices.
• Remote Support: Provide remote connection and troubleshooting support.
• Imaging & Deployment: Utilize imaging and deployment servers for system setups and rollouts.
• Asset Management: Manage the lifecycle of IT assets from procurement to decommissioning.
• Browser Support: Provide support for various browsers (IE, Chrome, Safari, etc.).
• Software Installation/Configuration: Install and configure various software packages, including security software.
• Printer Support: Troubleshoot, install, and configure printers and drivers.
• IP Telephony Management: Support IPT-based telephony devices, including configuration and troubleshooting.
• Ticket Management: Utilize ServiceNow or similar systems for ticket management and resolution.
• Hardware & Inventory Management: Order hardware and manage inventory, ensuring timely procurement and distribution.
• Mac OS Support: Provide limited support for Mac OS and hardware.

Additional Responsibilities:

• Documentation Management: Manage records, procedures, and documentation.
• New Hire Onboarding: Assist with onboarding and training of new employees.
• Conference Room Support: Provide technical support for meeting and conference rooms.
• Vendor Engagement: Collaborate with vendors for IT-related needs.
• Project Participation: Contribute to IT projects and initiatives as needed.
• End User Equipment Moves: Facilitate disconnect/reconnect tasks for end-user equipment.
• Cross-Team Collaboration: Work collaboratively with other IT teams to meet organizational objectives.
• Smart-Hands Tasks: Provide physical support for IT infrastructure, including cable management, hardware installations, and server reboots.
• Cybersecurity Mitigation: Assist with cybersecurity vulnerability mitigation tasks.
• Other Duties: Perform additional IT support functions as required by the team or facility.

Meeting Support:

• Work with the media team, corporate events, and IT to support meetings and resolve technical issues.
• Perform testing, monitoring, and analysis of technology performance and troubleshoot issues.
• Ensure smooth operation of conference room audio and display devices.

Smart Hands Support:

• Assist external IT teams with tasks such as patching cables, server reboots, and IT hardware installations.
• Provide physical support for IT equipment, including setup, configuration, and troubleshooting.
• Provide remote console access and assist with vendor engagements as needed.
• Ensure discreet handling of business operations, maintaining confidentiality.

Required Qualifications:

• Education: Associate degree or equivalent experience.
• Experience: Minimum of 2 years of related experience in IT support.
• Technical Skills: Experience in hardware troubleshooting, software installation, and system imaging/deployment.
• Software/Systems: Familiarity with Active Directory, cloud applications, and VPN troubleshooting.
• Time Management: Strong skills in task prioritization and time management.
• Communication Skills: Advanced English language skills with excellent verbal and written communication abilities.
• Organizational Skills: Effective organizational and planning skills, with the ability to manage shifting priorities.
• Teamwork: Self-starter with the ability to work well in a team environment and motivate others.

Preferred Qualifications:

Smart Hands Knowledge: Basic understanding of network configuration and related smart hands tasks.

Hardware/Software Support: Experience with hardware/software installation, troubleshooting, and support in a manufacturing or IT environment.

Imaging and Deployment: Experience with deployment server setups and system imaging.

Certifications (if any):

CompTIA IT Fundamentals

CompTIA A+

CompTIA Cloud+

CompTIA Mobility+

CompTIA Network+

CompTIA Server+