Desktop Support Specialist - Gotham Technology Group : Job Details

Title: Technical Desktop Support

Duration: FTE/Permanent

Location: Onsite 4 days a week in NYC (10022) - 1 day remote (Friday)

Salary: 100k-110k range (+bonus)

Industry: wealth management/hedge fund

Late Afternoon Shift 3 PM to 12 AM

Overview:

We are looking for an experienced Technical Support Specialist to join our IT team, covering the late shift from 3 PM to 12 AM. This position involves providing comprehensive technical support, responding to after-hours helpdesk calls and emails, and addressing tasks that cannot be completed during regular business hours. The role requires an independent, resourceful individual capable of working alone for a significant portion of the shift while maintaining seamless collaboration with the day team during overlap hours.

Key Responsibilities:

• Deliver full-spectrum technical support during the late shift (3 PM to 12 AM), ensuring minimal disruption to business operations.
• Respond promptly to helpdesk inquiries via calls and emails, troubleshooting and resolving technical issues efficiently.
• Handle requests and tasks deferred from normal hours, ensuring timely completion.
• Perform Move/Add/Changes (MAC) tasks, such as relocating users, setting up workstations, and configuring equipment.
• Assist with IT projects as needed, contributing to team goals and objectives.
• Participate in a rotating on-call schedule every four weeks, including weekends, to address critical support needs.

Skills and Knowledge:

Technical Expertise:

• Active Directory: Create and manage user accounts, reset passwords, update group memberships, and disable accounts.
• Exchange (on-prem/cloud): Configure mailboxes, adjust quotas, manage permissions (Send as/Send on behalf), and calendar settings.
• VMware: Restart servers as needed.
• Hardware: Proficient with PCs, printers, mobile devices, desk phones, laptops, iPads, monitors, copiers, and scanners. Experience building and profiling new PCs/laptops and managing peripheral replacements.
• Cisco CCUM: Manage phones, user profiles, and lines.
• Security: Handle suspicious emails, run antivirus scans, resolve adaptive security issues, and manage quarantined emails.

Software and Applications:

• Office Suite Expertise: Advanced proficiency in Outlook, Word, PowerPoint, and Excel.
• Operating Systems: Skilled in Windows and iOS.
• Networking: Strong understanding of VLANs, TCP/IP, and network patching.
• Applications: Experience with Adobe tools.
• Financial Applications (preferred): Familiarity with Bloomberg, Intex, and CapIQ is a plus.

Soft Skills and Additional Requirements:

• Premier Support: Capable of delivering high-quality support to partners and executives.
• Remote Access: Knowledgeable in VPN and Remote Desktop troubleshooting.
• Documentation: Skilled at maintaining and updating clear, actionable technical documentation.

This position is ideal for a proactive and knowledgeable technical support professional eager to excel in a dynamic, after-hours support role.