Desktop Support Specialist - Applicantz : Job Details

This is 100% onsite role in Tualatin, OR 97062

Our Client is a Fortune 350 company that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment.

The position of Desktop System Specialist performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where the analysis of data and hardware requires the evaluation of identifiable factors. The candidate exercises judgment in determining methods and techniques for obtaining solutions and acts as a key point of contact between customers, departments, and within the organization to drive problem resolution. The specialist works independently, with little supervision or oversight, utilizing a broad range of experience and expertise.

Responsibilities:

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Provide content knowledge and expertise for strategic Global Resilience, Security and Transformation (GRST) projects; act as key stakeholder/project team member
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Support Authorized Uses connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
• Provide repair and maintenance for mobile devices as needed
• Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Provide VIP support for equipment, including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc.
• Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical teams and customers.
• Provide onsite and remote support to Authorized Users​
• Define global solutions and policy
• SME, as well as experience in architects and/or engineers. ​
• Deskside support services as required.

Required Skills:

• At least 2 years of desktop support experience preferred.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information to technical and non-technical teams and customers.
• Highly skilled product specialists​
• Vast knowledge of various technologies​
• Ability to lead projects​
• Strong communication and presentation skills​
• General knowledge of all GRST infrastructure; network, server, and applications (SAP, etc.)​
• Strong understanding of Global Security Policies​
• Sound knowledge of data backup
• Strong leadership and management skills. ​
• Installing, upgrading, and migrating to Windows 11
• Deploying Windows 10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 10 and Windows 11
• Configuring backup and recovery options

Education:

• Bachelor's degree in business, Information Technology, or related field (or equivalent work experience is preferred)
• CompTIA A+
• MCSA: Windows 7 and 10
• MCSE: Desktop Infrastructure