Desktop Support Specialist (NY Helpdesk) - Related Companies : Job Details

Responsibilities

The Desktop Support Specialist will provide day to day technical support for our NYC offices. This role will support PCs and peripherals, which include planning, developing, installing, configuring, maintaining, supporting, and optimizing hardware, software, and communication platforms. Responsibilities include, but are not limited to:

* Desktop support for NYC corporate office teams

* Build, install, and troubleshoot PCs, workstations, peripheral devices (such as printers, scanners, and mobile phones/tablets) related to desktop infrastructure, in accordance with company standards.

* When applicable, assist system/vendor integrators with troubleshooting application specific issues.

* Ensure that work is carried out within service level agreements in accordance to IT policies.

* Use Service Now incident management system to manage and record incident and request through workflows

* Asset management, including maintenance of network component inventory, printers and other hardware items

* Assist with managing network hardware, including routers, switches, hubs, and UPSs to ensure network connectivity of all workstations

* Responsible for installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software and peripheral devices

Key Role Skill Sets

* Proactive mindset focusing on preventing rather than fixing

* Ability to clearly and accurately communicate (written and verbal)

* Knowledge of customer service principles and practices

* Knowledge of relevant software computer applications and equipment

* Effective listening skills

* Excellent follow up skills

* Willingness to cooperate with others and work to the greater good

* Provide regular status reports and upgrades

* Multi-tasking capabilities

* Ability to work outside of normal business hours (only when necessary)

Compensation

* $70,000 - $90,000 / year

* Annual performance based bonus

Schedule

* Monday - Friday

* 8:00am - 5:00pm

Qualifications

* Must have a Bachelor's Degree in Computer Science or related field

* 3-4 years working within Information Technology in a fast-paced environment perferred

* Strong analytical and problem-solving skills

* Must have very strong customer service and communications skills, with demonstrated ability to successfully handle conflict and be able to maintain calm in stressful situations

* Good working and technical knowledge of systems administration, networking, systems and network security

* Ideal candidate will have a good working knowledge of workstation and server operating systems, server tools and utilities, and server data backup and restore

* Knowledge of MS Office Suite, Active Directory, Office 365, IOS, Andriod, Windows 10, OSX,.

Benefits

* Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program

* Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs

* Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching

* Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

Related values diversity in backgrounds and experiences. We are proud to be an equal opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation that is commensurate with experience, workplace geography, and market standards.

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Overview

Formed in 1972, Related is the most prominent privately-owned real estate firm in the United States. Headquartered in New York City, the company has offices and major developments across the world. Related owns and manages a premier portfolio of assets valued at over $60 billion, including the 28-acre Hudson Yards neighborhood on Manhattan's West Side.

Related believes in investing in its talent and cultivates a positive, team-oriented environment where every voice is valued. Employees are encouraged to boldly take on new challenges, transcend the status quo, and demonstrate strong entrepreneurial spirit. In its relentless commitment to excellence, Related works to foster an innovative approach in its team members so that they can positively impact the communities in which they conduct business. Learn more about Related at?www.related.com.