Desktop Support Supervisor - Bausch Health Companies : Job Details

Join a team! We are a global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes. We develop, manufacture and market a range of products, primarily in gastroenterology, hepatology, neurology, dermatology, medical aesthetic devices, international pharmaceuticals. Our 7,000 employees share a common goal and values, propelling us to provide essential care to millions of people globally. We seek dedicated individuals who share our sense of urgency, unity, and excellence.

We are looking for a trustworthy and respectful individual who consistently does the right thing. Someone who is imaginative and proactive, with a keen eye for what is possible. A perceptive and adaptive person who is action oriented. We need a disciplined, focused, and accountable team member. If you embody these values, come join our company and help us shape the future.

We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it-where your skills and values drive our collective progress and impact.

Overview:

The Desktop Support Supervisor will oversee the Customer/Desktop Support Analysts and other technical team members to provide exceptional service to all the Bausch Health Team Members both onsite and remote.

Responsibilities:

* Provides local support and acts as the ServiceNow representative for desktop support, tracking trends and communicating issues.

* Responsible for the training of new technicians on the usage of various software platforms being used in desktop management including ServiceNow/Cellebrite/InTune/PullPrint/etc.

* Manages relationships with colleagues to assist in the timely resolution of issues

* Serves as a primary contact for escalations and provides any de-escalation training as needed.

* Recommends and implements corrective solutions, including offsite repair for remote colleagues.

* Prepares and maintains procedures for logging, reporting, and monitoring desktop and AV operations.

* Responsible for the management of all hardware assets from acquisition to decommission, including managing any hardware refresh projects.

* Maintains inventory of all IT equipment and manages the hardware procurement and deployment process.

* Responsible for the management of audio visual (AV) and display signage systems for local and remote sites.

* Coordinates office moves with facilities and provides support for executive global town hall meetings.

* Serves as the primary SME for IT related procedures and processes to improve overall team knowledge.

* Serves as the primary contact for remote backup processes and oversees support for remote office locations.

* Acts as the IT liaison to various departments and manage relationships with third-party vendors ensuring the smooth operation of all colleague activities.

Qualifications:

* Bachelor's degree in Information Systems, Computer Science, or related field.

* 7+ years of experience in IT.

* Strong experience in troubleshooting, repairing, and installing computer hardware and software.

* Working knowledge of networking and communications protocols, MS Windows, MS Office Applications, and Active Directory.

* Working knowledge of network services (DNS, DHCP, WINS) a plus.

* Working knowledge of ServiceNow/Cellebrite/InTune/PullPrint

* Excellent communication and customer service skills.

* Ability to work independently and as part of a team.

* A nimble thinker with the ability to adjust at a moment's notice

* Shows attention to detail and strong communication skills

* An independent worker who can manage several projects simultaneously

Benefits package includes a Comprehensive Medical (includes Prescription Drug), Dental, Vision, Health Savings Account with company contribution, Flexible Spending Accounts, 401(k) matching, discretionary time off, paid sick time, tuition reimbursement, parental leave, short-term disability, long-term disability, life insurance, accidental death & dismemberment insurance, paid holidays, Employee Assistance Plan, commuter benefit, recognition awards, voluntary benefits (including Identity Theft, Student Loan and Breast Milk Shipping), employee referral bonuses and employee discounts.

#LI-hybrid

This position may be available in the following location(s): US - Bridgewater, NJ

Bausch Health Companies Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.

If a candidate needs a reasonable accommodation/adjustment due to physical or mental health impairment for any part of the application process, they are encouraged to send their request to [email protected] or call 908-###-#### and let us know the nature of the request and their contact information. Please be sure to include the job requisition number.

Job Applicants should be aware of job offer scams perpetrated through the Internet and social media platforms.

To learn more please read Bausch Health's Job Offer Fraud Statement.