Desktop Support Technician I - Adams County : Job Details

Salary : $65,644.80 - $95,201.60 Annually Location : Brighton, CO Job Type: Regular Full-time Job Number: 06762 Department: IT & Innovation Division: ITi Technical Services Opening Date: 10/18/2024 Closing Date: 10/25/2024 11:59 PM Mountain Our Mission: At Adams County, our team members engage in top-notch opportunities to grow and expand their impact. We cultivate an inclusive and innovative culture where diversity matters! Diversity, Equity & Inclusion (DEI) is a core cultural competency at Adams County, and we actively seek and welcome applicants that bring diverse experiences and value inclusion. Cultural Competencies/EEO: Adams County is an equal opportunity employer. We strive to have a workforce that reflects the community we serve. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status,marital status or any other legally protected characteristic. Position classification: OnsiteJob duties and expectations require employee to be regularly scheduled onsite. What Success Looks Like In This Job The Desktop Support Technician I's primary responsibility is to provide hardware-level support for Adams County's computing infrastructure. This entry-level position will be responsible for maintaining end-users' computing infrastructure and resolving escalated issues from the help desk. This position will provide excellent customer service skills with the ability to communicate in person and via telephone to troubleshoot hardware and software applications and programs and escalates as necessary to reduce downtime on end-user productivity. The Desktop Support Technician I's salary range starts at $31.562/hour or $65,648.80 annually. Examples of Duties for Success

• Configure and deploy desktops, laptops, monitors, and related peripherals to end-users.
• Provide on-going hardware and software maintenance to Adams County's computing infrastructure.
• Facilitate warranty service where applicable.
• Troubleshoot and resolve desktop, software, peripheral, and clinical application issues.
• Troubleshoot and resolve mobile computing and communications device issues, e.g. smartphones and tablets.
• Acts as initial escalation path for issues that require advanced troubleshooting or work beyond established time frames.
• Assist customers remotely over the phone, via remote control software, or in person.
• Accurately and thoroughly record information into ticket tracking software.
• Per our County Mission statement, to responsibly serve the Adams County community with integrity and innovation , this position will own and pursue integrity and innovation.
• Perform other related duties and responsibilities as required

Qualifications for Success

• Effective and efficient customer service.
• Strong analytical and problem-solving abilities.
• Self-motivated and organized; able to prioritize and execute tasks under direct supervision.
• Computer Skills: Windows Operating Systems (OS); Microsoft Office products; Android and iOS platforms; Active Directory; local and network-based printing; wired and wireless networking
• Communicate clearly and concisely, both orally and in writing.
• Establish, maintain, and develop a positive and harmonious working relationships with customers and colleagues; establish, maintain and foster positive and harmonious working relationships with those contacted in the course of work.

More Qualifications for Success

• Experience: One (1) to (2) years experience with technical proficiencies in desktop hardware and software applications, operating systems, and network connectivity.
• Education and Training:
  • High school diploma or GED equivalent required.
  • Associate's Degree in Computer Science is preferred.

License or Certificate: Possession of, or the ability to obtain, a valid Colorado Driver's License.

Background Check: Must pass a criminal background check.

Other:

• Per our County Mission statement, to responsibly serve the Adams County community with integrity and innovation , this position will own and pursue integrity and innovation.
• Ability to travel to other facilities as required within the scope of the job

Physical:

• Ability to lift a minimum of 25 lbs.
• Requires long periods of sitting at a desk, up to 8 hours a day.
• Repeated movements including standing, sitting, kneeling, lifting, and bending in and around users' desks.

Adams County complies with Colorado's Job Application Fairness Act ( JAFA ). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant's age, date of birth, or dates or attendance or graduation. Employees in this benefit class are eligible based on the number of hours worked and the duration of employment. Employees who work within the parameters below are eligible to participate in the 457b deferred compensation plan:

• Duration - 3 months or less
• Weekly Hours - Any
• Break in Service Requirement - 13 weeks
• Lactation friendly certified workplace

OR

• Duration - Up to 12 months
• Weekly Hours - 29 or less hours
• Break in Service Requirement - 13 weeks

Employees who work within the parameters below are eligible to participate in the the medical plan for the employee and child(ren) only as well as the 457b deferred compensation plan:

• Duration - At least 3 months and up to 12 months
• Weekly Hours - 30 or more
• Break in Service Requirement - 13 weeks
• Lactation friendly certified workplace

01 Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

• Yes, I understand and agree
• Yes, I understand but disagree.

02 Please select your highest level of education:

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate's Degree
• Not Applicable

03 Do you possess at least one (1) or more years experience with technical proficiencies in desktop hardware and software applications, operating systems, and network connectivity?

• Yes
• No

04 Please describe your experience as it relates to this position. 05 Do you possess or have the ability to obtain a valid Colorado Driver's License?

• Yes
• No

Required Question