Desktop Support Technician III - Spencer's & Spirit Halloween : Job Details

OverviewWe are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: Life's a Party, We're Makin' It Fun! and So Much Fun It's Scary! At Spencer's and Spirit Halloween, we do the right thing always - integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.One Team / One GoalWe are leaders and owners of our business success. Whether it's developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.We offer a comprehensive benefits package that includes:Flexible work environmentCareer advancementCompetitive base salaryBonus opportunityVacation, Personal, Sick and Holiday payMedical, Dental, Vision, Disability, Life and AD&D insurance401k with a company match30% merchandise discountResponsibilitiesDesktop Support Level 3 will oversee the team's daily activities, support the team manager by maintaining all service level standards, and serve as the point of contact for the support team during the manager's absence. They will lead all interdepartmental support communications and take the lead on all system upgrades, patches, and issues impacting production systems. The team lead will ensure all service level standards, maintenance communications, and documentation. This individual must have critical thinking experience leading complex projects and deployments.Manage user accounts and Office 365 administrationDesign, implement, and oversee hardware/software deployments and imagingTroubleshoot advanced end-user issues and maintain audio-visual systemsScript and automate deployments, patching, and ensure cyber security complianceRecommend new technologies and process improvements to leadershipInterface with IT departments for production system support and project managementMaintain high-level customer service and keep leadership informed on key issuesQualificationsBachelor's degree in computer science, Information Technology, or a related field; or four years related experience and/or training; or equivalent combination of education and experienceManage and maintain ITSM systems, Windows Systems, and cloud-based technologiesProvide advanced troubleshooting and support for Microsoft Exchange Online, VMware, and virtual serversAdminister Active Directory, group management, and networking principles (DHCP, DNS)Develop and maintain PowerShell scripts and command-line toolsSupport various operating systems, including advanced experience with Microsoft OS (servers and desktop) and experience with Mac OS and JamfCreate and maintain exceptional documentation for IT processesQuickly learn and adapt to new technologies to effectively support end-users#J-18808-Ljbffr