Desktop Support Technician - TEKsystems : Job Details

*Description:* The Desktop Support Technician provides advanced technical consulting and support services to staff in select university administrative offices. Support is also provided at several other locations, on and off-campus, either remotely or in-person. This position provides advanced IT Desktop support, consulting, incident management, and service request fulfillment. As a member of the Desktop Support team, the Desktop Support Technician will be required to work in conjunction with not only the immediate team but collaborate with other technical groups within the Information Technologies (CIT) and across campus. Services supported include a broad range of desktop and enterprise applications, network and desktop infrastructure, and mobile devices. Support is provided to end users via phone, chat, email, and/or in person. Solid customer service skills, advanced analytical/diagnostic *Skills:* Desktop *Top Skills Details:* Desktop *Additional Skills & Qualifications:* *Bachelor's degree with a minimum 1-year experience or equivalent combination providing proficient desktop support in both Windows and Mac operating systems and their administration as well as ChromeOS, iOS and Android support. *Working knowledge of active directory. *Strong customer service, interpersonal, relationship building skills. The ability to establish and maintain excellent rapport with individuals and/or departments that he/she supports critical. *Able to communicate effectively and professionally verbally and in writing to audiences at all levels of the organization. *Attention to detail and ability to document issues and problems thoroughly. *Self-motivated ability to develop in depth understanding of a broad range of enterprise IT services, applications and technologies. *Must demonstrate well-developed problem-solving abilities, analytical, reasoning and judgment skills. *Ability to work effectively with a team to resolve complex technical issues across broad range of technologies and applications. *Demonstrated ability to acquire and maintain a working knowledge of a wide range of applications/systems, in a highly dynamic environment is essential. *Must have and maintain a valid driver's license; may be required to operate a motor vehicle (your own vehicle or Cornell-owned) to travel to/from job sites. *Ability to work both remotely and at Ithaca campus location. Position requires flexible work arrangements and may require going to Ithaca campus on short notice or work there multiple days a week, including weekend work. *Experience Level:* Entry Level o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.