Desktop Support Technician - United Software Group : Job Details
Desktop Support Technician
United Software GroupJob Location : Merrillville,IN, USA
Posted on :
2024-10-21T07:40:17Z
Job Description :
Hi, Hope you are doing well.Position: Desktop Support Technician Location: Merrillville, Indiana (Onsite role) Fulltime opportunity Job Description:
Apply Now!
- Desktop Support Technician Responsibilities:
- Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
- Receiving and documenting requests for support.
- Deciding on the most suitable ways of providing aid.
- Delivering IT and related assistance upon request, or as you deem suitable.
- Configuring new desktops, routers, modems, and similar devices.
- Performing routine inspections and upkeep of existing installations.
- Updating computer operating systems and other important software, as needed.
- Substantiating requests for hardware and software purchases and upgrades, if appropriate.
- Provide support on onsite new hire onboarding.
- Responding to client support requests.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies
- Desktop Support Technician Requirements:
- Experience as a desktop support technician or equivalent.
- Capabilities needed to deliver in-person and remote IT aid.
- Fantastic installation, diagnostic, upgrade, and restoration abilities.
- Excellent vertical and lateral thinking.
- Effective time management skills.
- Clear written and verbal communication.
- Forbearing, flexible, and supportive.
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