Desktop Support Technician - Tacoma, WA
- Start ASAP - - project will run 3-6 months
- Monday-Friday - 40 hrs. - 8am-5pm
- Must be ok with local travel as well as cover the Federal Way locations.
- Able to work independently.
- Technician must have experience with deployments of devices, PC setups and migrations.
- Technician will also assist with boxing up old equipment and doing inventory on site.
Job SummaryDesktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provide support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needsRequirementsEducation and Experience: Typically requires technical school certification or equivalent of 1-2 years of relevant experience Knowledge of relevant software and hardware systems May require additional customer-specific certifications or training as requiredSkills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extendedAdditional Information
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
