Desktop Support Technician - VDART : Job Details

Title :Desktop Support Technician Location : Marysville OhioResponsibilities: •Provide high level of customer service•Provide phone and deskside support to end users across the site•Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary•Take ownership of issue equest through resolution or escalation•Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action•Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation Additional Responsibilities:•Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool•Ensure that work is carried out within agreed Service Levels. (SLA's)•Client on-boarding, transfers, and off-boarding efforts•Maintain high level of accuracy of AMDB•Availability during weekend and after hours as per rotational roster•Finish Projects (asset refresh etc) in a timely manner•Work on IMACDs and off hours move requests•Work with the team lead to make the team lead successful and be a great team player•Help users facing issues with Mobile Devices•Show urgency in helping C - suite users and provide exceptional service