Desktop Support Technician - BEYOND IT SUPPORT LLC : Job Details
Desktop Support Technician
BEYOND IT SUPPORT LLCJob Location : Lilburn,GA, USA
Posted on :
2024-11-27T11:39:07Z
Job Description :
Benefits:
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- 401(k)
- Company car
- Dental insurance
- Health insurance
- Vision insurance
- Be the first response to incoming tickets in the queue
- Conduct troubleshooting and implement resolutions
- Support Clients over the Phone and Onsite
- Solve common issues such as password resets, information requests, software installs, hardware installs/troubleshooting, creating shared mailboxes/calendars, assigning mailbox permissions, etc.
- Handle vendor support calls for warranty repairs
- Prep, deliver and setup new computers.
- Physical Computer Repair, laptops, desktops and peripherals.
- Inventory Management
- Improve customer service, perception, and satisfaction.
- Fast turnaround of Customer Requests.
- Must have personality and the ability to connect with people. Interpersonal skills are just as important as technical skills. Our business is based on long-term relationships and the candidate must continue to build those relationships.
- Ability to multi-task
- Ability to work in a team and communicate effectively.
- Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
- Escalate service requests that require Tier 2/Engineer level support, following ticket to resolution.
- Ticketing system experience
- A+ certification
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