Desktop Support Technician - Cynet Systems : Job Details

Desktop Support Technician

Cynet Systems

Job Location : Geismar,LA, USA

Posted on : 2024-10-26T06:56:25Z

Job Description :
Job Description:
  • This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and the Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to the operating environment.
  • Primary desktop support for the Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all Workforce Enablement products.
  • Responsible for technical troubleshooting, data gathering, and GAP analysis for issues impacting end users globally.
  • Ensures consistent processes, procedures, and technologies are utilized across the enterprise environment.
  • Understand and follow directions provided by the team leads and managers of different products and towers.
  • Document recurring issues in the Knowledge Base.
  • Document in detail case status and tasks/work completed with end users in the ITSM system.
  • Follow the critical incident process.
  • Follow required safety protocols and complete regular training on safety and compliance.
Required Qualifications:
  • Bachelor's degree in IT or Computer Science preferred.
  • Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies.
  • Mobile Device Management and Mobile Web Apps, iOS, etc.
  • ctive Directory Administration and Infrastructure Design.
  • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
  • Microsoft Office Suite (2010/2016) advanced troubleshooting.
  • Hardware troubleshooting with the ability to pinpoint hardware vs software issues.
  • General knowledge/troubleshooting for Networking.
  • General knowledge of Microsoft Intune Printers.
  • Video Conferencing system support.
  • Office 365 support and advanced troubleshooting.
  • Understand and troubleshoot Azure MFA.
  • Desktop imaging.
  • Strong customer service skills.
  • Experience in desktop and notebook hardware, operating systems, and desktop software.
  • Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.
  • Strong data analysis skills.
Apply Now!
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