Cynet Systems
Job Location :
Geismar,LA, USA
Posted on :
2024-10-26T06:56:25Z
Job Description :
Job Description:
- This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and the Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to the operating environment.
- Primary desktop support for the Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all Workforce Enablement products.
- Responsible for technical troubleshooting, data gathering, and GAP analysis for issues impacting end users globally.
- Ensures consistent processes, procedures, and technologies are utilized across the enterprise environment.
- Understand and follow directions provided by the team leads and managers of different products and towers.
- Document recurring issues in the Knowledge Base.
- Document in detail case status and tasks/work completed with end users in the ITSM system.
- Follow the critical incident process.
- Follow required safety protocols and complete regular training on safety and compliance.
Required Qualifications:
- Bachelor's degree in IT or Computer Science preferred.
- Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies.
- Mobile Device Management and Mobile Web Apps, iOS, etc.
- ctive Directory Administration and Infrastructure Design.
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
- Microsoft Office Suite (2010/2016) advanced troubleshooting.
- Hardware troubleshooting with the ability to pinpoint hardware vs software issues.
- General knowledge/troubleshooting for Networking.
- General knowledge of Microsoft Intune Printers.
- Video Conferencing system support.
- Office 365 support and advanced troubleshooting.
- Understand and troubleshoot Azure MFA.
- Desktop imaging.
- Strong customer service skills.
- Experience in desktop and notebook hardware, operating systems, and desktop software.
- Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.
- Strong data analysis skills.
Apply Now!