Desktop Support Technician - Capstone IT Staffing : Job Details

Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to detail is a must. Direct Hire Salary: $60-$70k On-Site in Plano, TX Summary: Install drivers / hardware New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.) Hardware support (desktops, laptops, printers, etc.) 1st and 2nd level troubleshooting Assist with higher level tasks when needed Qualifications: Intermediate knowledge of networking (wired and wireless) Intermediate knowledge of Active Directory (adding/deleting users, group policy, permissions) Office apps (documents, spreadsheets primarily) Desktop Support knowledge within a corporate environment (domains, DNS, etc) 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge) Great attention to details Willing to learn new tasks / skills Good written and verbal communication skills Pleasant personality and ability to clearly communicate with people. Must be able to succeed in a dynamic team environment and be open to overtime when necessary Benefits Summary: Health / Dental / Vision Insurance Life / Disability Insurance