Desktop Support Technician - Cynet Systems : Job Details

Desktop Support Technician

Cynet Systems

Job Location : Fort Payne,AL, USA

Posted on : 2024-11-04T11:37:26Z

Job Description :

Job Description:

Accurately testing, identifying, repairing, resolving, and documenting end-user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices.
Break-fix, troubleshoot, and resolve software issues; Reimaging computers/hard drives.
IMACD function including installation and decommission.
Backing up and restoring user data, settings, and associated systems administration activities.
Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts.
Assist with Incident and Problem management activities.
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end-user support requests (Incidents) and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escalated incidents and service requests.
Performing asset inventory activities as needed.

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