Desktop Support Technician - nextSource : Job Details

The Desktop Support Technician supports all end-user equipment including desktop, laptop, printers, scanners and hospital equipment. The Technician ensures service level commitments and deliverables are met. Job Description: Location: Long Island or New York City - must be able to travel to assigned hospitals and outpatient locations. Operating Systems: Proficient in Windows 10/11. Hardware Troubleshooting and Installation: Experienced in diagnosing and repairing hardware issues with embedded clinical devices (such as Hyland MDR). Remote Desktop Services: Skilled in providing support through remote desktop tools. Networking: Capable of basic network troubleshooting. Responsibilities:

• Supports Service Delivery, adhering to documented Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Gathers data and compiles reports on KPIs, SLAs, and other relevant data for management review.
• Participates in executing service delivery and supports management in accordance with standardized policies, procedures, and processes across programs and operational units.
• Assists with the development and implementation of short- and long-term solutions, including planning, testing, and implementing new and enhanced systems while remediating production impacting incidents and outages.
• Coordinates with vendors on break/fix issues as necessary.
• Images, installs, and supports software for all workstation types.
• Troubleshoots, supports and repairs hardware.

Requirements:

• Experience with service delivery modes, processes, techniques and tools.
• Minimum of five (5) years of technology service delivery experience in a corporate and high availability environment and knowledge of end-user and network-based hardware and software for desktops, laptops, MAC, printers, scanners, routers, switches and mobile devices.
• Knowledge of Microsoft Operating Systems (XP, 7) and MS Office Suite software and technologies, including Active Directory, DHCP, DNS, GPOs, etc.
• Knowledge of Citrix, Networking (TCP/IP, DNS).
• Excellent written and oral communication skills, as well as analytical and organizational skills.
• High School Diploma or equivalent.

Preferred:

• Experience with CA Desktop and Server Manager, and CA Service Desk or other ticketing tracking software.
• ITIL v3 Foundation or Six Sigma Certification.

Contract Duration: 1 Month Max Pay Rate: $35.40/hr. nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason. nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at [email protected].

• Published on 05 Nov 2024, 11:34 PM