Desktop Support Technician - TEKsystems : Job Details

TEKsystems is seeking an experienced Desktop Support technician for a 6-month contract to hireposition with a very reputable Organization! This will be an on-site role with travel around the Lake Mary/DaytonaBeach area.Description:This person will beproviding services to the existing employees and executives at theorganization. They will work through tickets for any hardware/software issues,assisting with new hires, installing equipment, troubleshooting M365 issues,working with network teams, active directory, remote support etc. . It isa Windows environment so they will be managing Windows 10 desktops and otherMicrosoft Applications such as M365 suite. This person will be using activedirectory very heavily for password resets, permission reviews, permissionslogs, and looking at last log in times. The position is very customer facing sobeing professional is very important. This person will be reporting to one main site,but will have a few locations within the areathey will be supporting.(typically up to a 60 mile radius). There will be a weekly/bi-weekly site visit schedule, as well as if there is anemergency at one of the other locations, this technician may be asked to travelto the site to resolve the issue on site(mileage reimbursement of .67cents/mile will be provided for any driving done between locations during workhours) Areas of coverage: Lake Mary, Ormond Beach, Daytona Beach, OrangeCity, Sanford, Deland, Port Orange, and Palm CoastSupplementaryResponsibilities Include:- Install and testcomputer hardware and software including laptops, desktops, printers, monitors,application software, etc.- Assistdepartments with mobile technology support including tablets, smartphones, etc.- Serve as aconduit to help escalate technology issues and concerns to the assignedtechnician/counterparts within the organization.- Assist withsystem and network issues as defined by the organization's IT team.- As needed,maintain inventory of workstations and associated equipment; assist inidentifying equipment that may require upgrade.- Assist with ITprojects as assigned by IT management (including relocating IT inventory, PCrefresh etc.)Currenttools/technologies in their environment:Manage enginedesktop central for imaging, citrix, , global protect vpn, direct access vpn,ticketing systemSkills & Qualifications:+ 2-5 years of hands-on IT support (desktop support/pc tech work) and proven experience documenting ticket detail to support development of knowledge-based articles.+ Experience supporting/troubleshooting Windows 10 OS environment, and troubleshooting M365 issues.+ Great customer service and interpersonal skills(Experience interfacing with end users and walking them through how they fixed their issue).Skills:desktop, support,windows 10, troubleshooting, windows, activedirectory, hardwareTop Skills Details:desktop, support,windows 10,troubleshooting,windows,activedirectory, hardwareExperience Level:Intermediate LevelAbout TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.