Desktop Support Technician - Pridestaff : Job Details

Job Summary:PrideStaff is seeking a motivated Desktop Support Technician with 1-2 years of experience to join our IT team in a TEMPORARY, full-time, in-office role. This position requires U.S. citizenship and involves providing technical assistance, troubleshooting, and support to both in-office users and remote work-from-home employees. The ideal candidate is a quick learner with a passion for technology, excellent communication skills, and a strong customer service focus.Location: Charlotte, NC 28273Pay rate - $25/hr.40 hour work weekResponsibilities:

• Diagnose and resolve hardware, software, and network issues for both office-based and remote users.
• Perform PC setups, software installations, and updates.
• Provide support for desktops, laptops, printers, and other peripherals.
• Assist in managing user accounts, permissions, and basic networking tasks.
• Document issues and resolutions in the ticketing system.

Qualifications:

• U.S. citizen.
• Must be willing to submit to a background check and drug screen.
• 1-2 years of experience in desktop support or a related IT role.
• Associate degree in IT, Computer Science, or related field preferred.
• Proficiency in Windows OS, Microsoft Office, and basic networking.
• Strong problem-solving and customer service skills.
• Ability to work independently and collaboratively within a team.
• Strong verbal and written communication skills.

Work Schedule:This is a 40-hour work week position, including one weekend day. Flexibility in schedule is required to accommodate the weekend shift.Work Environment:This is an in-office role, requiring hands-on support for office users and remote assistance for work-from-home employees. The position may involve lifting and carrying computer equipment and working in a fast-paced environment with multiple priorities.Compensation / Pay Rate (Up to): $25.00 - $25.00