Desktop Support Technician - Akkodis : Job Details

Main Responsibilities:

Pay- 25-33hr

Location - Cambridge, MA United States

Perform a range of technical work activities at customer site to meet business and customer requirements.

Document and reports on work completed to ensure compliance with Company and Customer Procedures.

Focus on team issues without begin distracted.

Complete tasks within assigned shift hours.

Communication with customer via email and status reports.

Display communication / technical / personal skills needed for this customer facing position

Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.

Provide customer service to internal and external customers to ensure consistent experience.

Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

The Ideal Candidate

Able to follow instructions and procedures

Proven experience in IT Desktop Service environment.

Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role

Demonstrates an organized approach to work.

Demonstrates customer service abilities

Routine administrative skills

Good interpersonal skills, basic literacy and numeracy skills

Demonstrates awareness of health and safety at work.

Site activity:

IMAC work: build, deploy, asset management

Image management/distribution

Microsoft SCCM

Ability to resolve 5 to 8 tickets on average daily

Microsoft certification is an asset

CompTia A+