Desktop Support Technician - Compunnel : Job Details

Job SummaryThe Desktop Support Technician is responsible for providing technical support to users via phone, email, and in-person interactions. This role involves troubleshooting hardware and software issues, configuring meetings, and maintaining IT systems and software to ensure smooth operations. The technician will use a ticketing system to manage support requests and collaborate with other IT teams to resolve more complex issues.Key Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and other hardware/software.
• Troubleshoot and resolve hardware and software issues via phone, email, and in-person support.
• Set up and configure both in-person and virtual meetings.
• Log, track, and prioritize support requests using the ServiceNow ticketing system.
• Install, configure, and maintain various software applications.
• Assist users with password resets, account setups, and access permissions.
• Collaborate with IT teams to resolve complex technical issues.
• Maintain documentation of procedures, configurations, and troubleshooting steps.
• Stay current on technological advancements to continuously improve service.

Required Qualifications

• Experience in technical support or a related IT field.
• Knowledge of hardware and software troubleshooting techniques.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong communication skills and ability to provide support remotely and in person.
• Proficiency in installing, configuring, and maintaining software applications.

Preferred Qualifications

• Knowledge of networking concepts and experience with Active Directory.
• Experience setting up and supporting virtual meetings.
• Strong documentation skills.